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| 2011-12 Pirates Fan Guide |
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AMERICAN HOCKEY LEAGUE
In operation since 1936, the AHL continues to serve as the top development league for all 30 National Hockey League teams. Nearly 80 percent of all NHL players today are AHL graduates, and last year more than 6.8 million fans attended AHL games across North America. The 2011-12 season also marks the 34th year that the city of Portland has had an AHL franchise. For more information, go to www.theahl.com
ANTHEM SINGERS
Performers (individuals, groups or choirs) can send an audition tape, CD or MP3 file to the Pirates Office located at 94 Free Street, Portland Maine, 04101 or call (207) 828-4665 ext. 350. If space is available, you will be contacted and scheduled. The anthem must be preformed in a traditional style, a cappella in one minute and 30 seconds or less.
ANIMALS
The Cumberland County Civic Center welcomes Guide or Assistance Dogs utilized by the disabled or visually impaired. All other animals are prohibited.
ATM MACHINE
For your convenience, a TD Bank ATM is located in the lobby of the Cumberland County Civic Center.
AUTOGRAPHS
A member of the Pirates (subject to availability) signs autographs at the Allied Home Mortgage Autograph Table in the main lobby during the second intermission of all home games. As a courtesy to all interested fans, one item may be autographed per person.
BAGS, BACKPACKS AND PURSES
For security purposes, only small personal bags (purses, baby bags, etc.) will be permitted inside the Cumberland County Civic Center, and may be subject to search at all entrances. Large bags, coolers, and backpacks are not permitted. There are no storage lockers on the premises.
BANNERS AND SIGNS
Fans are allowed to bring banners and signs into the Cumberland County Civic Center, however, they must not block the view of others watching the games and cannot be in conflict with Pirates sponsorship agreements or be offensive or distasteful. The Pirates/Cumberland County Civic Center retain the right to remove banners.
BIRTHDAY PARTIES PRESENTED BY RICETTA'S
The Pirates and Ricetta's have teamed up to host a birthday party your child will never forget. Your private gathering will include gifts for the birthday boy or girl, party favors for the guests, a visit and photo opportunity with one of our mascots, Crackers or Salty Pete, video scoreboard recognition, pizza, Pepsi products and chips from Ricetta's, a personalized cake and the excitement of a Pirates Game! For more information, contact the Pirates at (207) 828-4665.
BOOSTER CLUB
The Portland Professional Hockey Booster Club is the official booster club of the Portland Pirates. The booster club was formed to enhance the experience of Portland Pirates Hockey through various events and activities and to improve the quality of life of the young people in the greater Portland area through fund-raising and charitable activities. For information about membership, visit www.portlandpirates.com/boosterclub.asp.
BOX OFFICE
Regular Civic Center Box Office (45 Spring Street) hours are Monday through Saturday 9:30 A.M. to 5 P.M. (until game time on game days) and on Sunday game days from 10 A.M. until game time. The Cumberland County Civic Center Box Office accepts cash, Visa, MasterCard, American Express and Discover. For more information, please call (207) 775-3458. Fans can also purchase discounted tickets over the phone by calling (207) 828-4665 ext. 350 or by emailing tickets@portlandpirates.com.
CAMERAS AND RECORDING POLICIES
Any flash photo camera, including digital, is permitted. These devices must be used from your seat and can not obscure the vision of others, including use in the isles. No tripods are permitted.
CAPTAIN'S CLUB
The Captain's Club is perfect for client entertaining, group events and special occasions. The room is located inside the Cumberland County Civic Center and can accommodate up to 60 people. The Captain's Club is accessible 90 minutes prior to the start of Pirates home games. Room Rental includes game tickets and food and beverage opportunities. For more information call 207-828-4665 ext. 350.
CHILD TICKET POLICY
Any child two years or older must have their own ticket for their seat. Youth (16 and under) tickets are available at discounted rates.
CONCESSIONS
Concession stands are located throughout the arena on the concourse and in the main lobby (Penalty Box Grill). Hot dogs, popcorn, cotton candy, nachos, combo meals, chips, peanuts and candy can be found in designated concession stand stations. Aquafina water, Pepsi soft drinks, and cold draft Bud, Bud Light, Shipyard and Gritty's beer accompany the wide range of food selections.
CORPORATE PARTNERSHIPS
Local corporations and organizations have the opportunity to harness the power of Portland Pirates Hockey to achieve their marketing objectives. Opportunities include radio, web, and a wide variety of print advertising, in-arena signage, promotional programs, community programs, game tickets, hospitality and appearances. For more information, please visit www.portlandpirates.com/sponsors.asp.
CREDIT CARD/PERSONAL CHECK POLICY
The Portland Pirates and the Cumberland County Civic Center accept American Express, MasterCard and Visa credit cards (Civic Center also accepts Discover). Credit Cards are not accepted at the Concession Stands (food and beverage) in the Cumberland County Civic Center, but are accepted at the retail stands (see merchandise/souvenirs). Personal checks are accepted at the merchandise stand(s) with a photo ID. There is a $25 charge for all returned checks.
CUSTOMER SERVICE
Questions, comments or concerns from fans can be submitted online at www.portlandpirates.com, by phone at (207)-828-4665 or by mail to the following address: Portland Pirates, 94 Free Street, Portland, ME 04101. On game nights the Pirates Customer Service Booth is located in the Main Lobby. It opens 90 minutes prior to game time and stays open until the start of the third period.
DAY OF HOCKEY
A Day of Hockey is a program to raise funds and awareness for The Barbara Bush Children's Hospital at Maine Medical Center. The day-long event includes the Salty Pete's "Skate for Kids," a Pirates game and a skate with the Pirates team fundraiser and other hockey related activities. For information, visit www.portlandpirates.com/dayofhockey.asp.
DIRECTIONS TO THE CIVIC CENTER
From the South:
Take I-95 North - Take Exit 44 (South Portland), this will now be I-295 - Take Exit 7 (Franklin Street) - Proceed through four (4) sets of traffic lights - At fifth traffic light, turn right (Middle Street) - Proceed straight for approximately 1/2 mile (Middle Street will become Spring Street) - Civic Center and parking garage will be on right.
From the North:
Take I-95 South - Take Exit 103 (Gardiner) to I-295 - Take Exit 7 (Franklin Street) - Proceed through four (4) sets of traffic lights - At fifth traffic light, turn right (Middle Street) Proceed straight for approximately 1/2 mile (Middle Street will become Spring Street) Civic Center and parking garage will be on right.
To Pirates Office:
Follow directions above from either direction. The Pirates offices are located at 94 Free Street, adjacent to the Civic Center.
View Larger Map
DISABLED GUEST ACCESSIBILITY
Persons with disabilities who require special seating arrangements should call the Civic Center box office at 775-3458 and request accessible seating. There are reserved parking spaces in the public parking garage next to the Civic Center for persons with disabilities. There is a $5 fee for parking in the garage. There is a wheelchair accessible ramp at the Spring St. lobby entrance to the Civic Center. There is also a "drop-off" zone on the Spring St. side of the Civic Center. Disabled patrons with oversized vans and buses can contact the Civic Center at 775-3481 and make arrangements for parking.
DISORDERLY CONDUCT
The Portland Pirates and the Cumberland County Civic Center are committed to providing a fun, entertaining, exciting and safe environment for all of our guests. Guests interfering with the event or causing offense to other guests may be asked to leave the facility and may be subject to prosecution.
EMERGENCY EVACUATION
The Civic Center is equipped with a modern state-of-the-art emergency evacuation alarm system. All patrons should familiarize themselves with the closest exit to their seating location and leave the Civic Center immediately in the unlikely event that an emergency evacuation is necessary.
FAN MAIL
Fan mail can be sent to: Coach's or Player's Name, c/o Portland Pirates 94 Free Street, Portland, ME 04101 or e-mailed to: media@portlandpirates.com
FIRST AID STATIONS
The First Aid Office is located on the Spring Street side of the arena below section K. Civic Center ushers are available to assist.
FUNTOWN SPLASHTOWN FAMILY FUN ZONE
The Funtown Splashtown Family Fun Zone is an alcohol-free seating and entertainment area in section AA of the Cumberland County Civic Center. The fans who sit in this section enjoy special entertainment, giveaways, mascot visits and other great promotions. For more information, visit www.portlandpirates.com/funtownfunzone.asp.
GAME DATE AND TIME CHANGES
All game dates and times are subject to change. In the event a game date change should occur, the Pirates will notify Season Ticket holders and the general public using local media outlets. All game changes will also appear on www.portlandpirates.com. Please remember to notify anyone to whom you have already distributed your tickets of the game date or time change.
GATES OPEN (DOORS OPEN)
Gates open one hour prior to game time for all Portland Pirates home games.
GOALS FOR SUCCESS
The "Goals for Success" program, sponsored by Healthy Maine Partnerships, Let's Go! and Aquafina, focuses on and emphasizes goal setting and positive lifestyle choices through the eyes of a Pirates player and is conducted at local elementary and middle schools from November through March each season. For more information go to www.portlandpirates.com/goalsforsuccess.asp.
GUEST CONDUCT
The Portland Pirates and the Cumberland County Civic Center are committed to providing a fun, entertaining, exciting and safe environment for all of our guests. Guests interfering with the event or causing offense to other guests may be asked to leave the facility and may be subject to prosecution.
HOCKEY 101
To learn more about rules and regulations please view/download our Hockey 101 brochure.
HOTELS
Holiday Inn by the Bay
88 Spring Street
Portland, ME 04101
TEL: 1-800-345-5050
The Holiday Inn is within walking distance and located just across the street from the Cumberland County Civic Center.
Eastland Park Hotel
157 Cafe & Bar
157 High Street
Portland, ME 04101
TEL: 1-888-671-8008 or 207-775-5411
The Eastland Park Hotel is located only 2 blocks from the Cumberland County Civic Center.
INTERMISSION ENTERTAINMENT
Chuck-a-Pie, Kids Score-o and other intermission activities – including youth hockey games, award presentations and fan contests - vary each game. Some intermission activities will be posted in advance on the Promotions page of www.portlandpirates.com/promotions.asp. For more information about a specific game, please call the Pirates office (207) 828-4665 ext. 350.
LOST AND FOUND
If you lose an item during the game, please contact any Pirates game staff member or any Civic Center usher for assistance. Found items can be turned into the Civic Center Administrative office located on the Free Street side of the main lobby.
LOST/STOLEN TICKETS (Season Ticket Holder)
If you misplace or lose your ticket(s) for any game, please inform a Pirates representative at the Customer Service Booth, or call the Pirates' office at (207) 828-4665 ext. 350. Replacement tickets will be issued. Each Season Ticket Holder is permitted replacement tickets (1 per account) two (2) times during the year. On the third and each subsequent time you require replacement tickets, Season Ticket Holders will be charged a $2 per ticket replacement fee.
MASCOTS
The Pirates boast two popular mascots, Salty Pete and Crackers, who have become staples in the community through their attendance at non-profit events, parades, corporate functions and Pirates home games. For information on reserving a mascot go to www.portlandpirates.com/mascots.asp.
PARKING
Parking is available for all Portland Pirates games at the Spring Street Parking Garage for $6 per game. Guests can access the Spring Street garage from either Spring Street or Free Street.
PORTLAND- INFORMATION WHEN VISITING
Please visit any of these websites for more information about the City of Portland:
Portland Downtown District
City of Portland, Maine
PORTLAND PIRATES FOUNDATION
The mission of the Portland Pirates Foundation, a 501 (c) (3) Maine public charity, is to enrich and impact the region through educational, sports-based, community-building and fundraising programs. The Foundation leverages the unique talents of Portland Pirates players and staff and collaborates with local corporate and community partners to make a difference in our local communities. For more information visit www.portlandpirates.com/foundation.
PROMOTIONS
A schedule of promotional dates and programs are listed at www.portlandpirates.com/promotions.asp
or call (207) 828-4665 ext. 350.
PUBLIC ADDRESS PAGING
Paging is not permitted except in cases that are deemed to be emergencies by the Cumberland County Civic Center staff. If you need paging, please go to the Customer Service Booth, located in the lobby or see a Civic Center usher for assistance.
PUBLICATIONS
The Daily Scroll is available on game nights only. This publication features Game line-ups and up-to-date news and is available for $2. The Pirates Official Yearbook is available at all retail stands during Portland Pirates Home Games for $5.
PUCK PALS
Puck Pals are locally owned businesses, organizations and individuals who make a difference in the lives of area children, families and adults serviced by the United Way of Greater Portland partner agencies by providing tickets to those who otherwise would not be able to attend a Pirates game at the Civic Center. A special seating section of the arena is dedicated to this program. For more information visit www.portlandpirates.com/puckpals.asp.
RADIO/TELEVISION/WEB BROADCASTS
Portland Pirates Hockey is broadcast live on News Talk WLOB 95.5 FM/1310 AM, WTME/AM 780 Rumford, WKTQ/AM 1450 South Paris, and 1240/AM CNN Radio Lewiston/Auburn. Fans can watch all 76 games over the internet through www.ahllive.com on a subscription or pay per view basis. Select games are also available live on Time Warner Cable.
RE-ENTRY POLICY
The Civic Center does not allow exiting and re-entering of patrons during events. Please speak to an event staff member if you have a personal emergency that requires that you temporarily exit the Civic Center.
REFUND POLICY
Tickets for Civic Center events may not be refunded or exchanged. This includes instances of inclement weather. However, events are subject to change without notice. Check www.portlandpirates.com for current schedules.
RESTROOMS (PUBLIC)
Public restrooms are conveniently located in the main lobby and concourse sections of the Cumberland County Civic Center.
SCALPING
The re-sale of tickets on Cumberland County Civic Center property is not permitted and is punishable by law.
SEASON TICKETS
The Portland Pirates offer a variety of season ticket plans including full season, 20-game, 12-game, flex and group plans. For more information on Pirates ticket plans, please click here or call a Ticket Sales Representative at (207) 828-4665 ext 350.
SEATING CAPACITY
The Cumberland County Civic Center has a seating capacity of 6,733 for every Portland Pirates home game, with additional standing room only available when needed.
SEATING CHART
To see a seating map of the arena go to http://www.portlandpirates.com/viewseats.asp.
SECURITY
The Portland Pirates, American Hockey League, and the Cumberland County Civic Center have implemented a number of security measures for the protection of everyone at our games. Please be aware of the following: fans entering the Cumberland County Civic Center may be subject to security checks by searches, pat downs, and/or metal detecting equipment. Baby bags and purses will be allowed in, but might be inspected at all entrances. Large bags, coolers, and backpacks will not be allowed to enter the building.
SMOKING POLICY
Smoking is not permitted inside the Civic Center per Maine Law. Outside smoking is allowed at the discretion of the Civic Center during intermissions at select exit doors.
SOLICITATIONS
Solicitation/distributing of materials around the Civic Center grounds without permission is prohibited.
STROLLERS
Strollers are permitted, but they cannot block aisles and they must be stored as directed by event staff.
SUBWAY STICK KIDS
The Portland Pirates and Subway have teamed up to present one child with the opportunity to assist the equipment staff prior to each home game and receive a special gift package. To enter for the chance to be a Subway Stick Kid, click here.
TEAM OFFICE
Portland Pirates, 94 Free Street, Portland, ME 04101, (207) 828-4665
Official Team Web site: www.portlandpirates.com
TICKET FRAUD
All fans caught with counterfeit tickets are subject to ejection, arrest, and prosecution.
TICKET INFORMATION
Purchasing tickets for Portland Pirates games is simple and easy. Tickets are sold at the Cumberland County Civic Center box office or by phone at (207) 775-3458 or the Portland Pirates Office at (207) 828-4665 ext. 350 and all Ticketmaster locations www.ticketmaster.com or by calling Ticketmaster at (207) 775-3331. To purchase season tickets, flex ticket packages or group tickets, please contact the Pirates office at (207) 828-4665 ext. 350.
VIDEOBOARD MESSAGING
Fans can post messages on the Civic Center videoboard during each Pirates home game. If you want to send a special message or greeting to someone at the game, go to the Merchandise Stand and ask to fill out the appropriate form. Messages will run during the third period.
"WAITING FOR THE WHISTLE" POLICY
To ensure the enjoyment for all, fans returning to their seats during the game will be asked to wait by Civic Center staff until play on the ice is stopped.
WEBSITE
Please visit the official Portland Pirates website, at www.portlandpirates.com, for the latest team news and information, games, video clips, statistics and more. In addition, the site provides ticket plan and seating information and Official Pirates merchandise.
WILL CALL
The Will Call Window is located in the Civic Center lobby and opens 90 minutes prior to game time. All individuals who wish to pick up tickets at the Will Call Window must have a photo ID, and only individuals in whose name the tickets were left may pick them up.
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